WHY YOU SHOUDL BE USING US
AS YOUR IT PARTNER OF CHOICE

THE BENEFITS OF PARTNERING WITH US:

NO CONTRACTS

We are confident in our solutions and services that we do not lock our customers into lengthy contracts. We build lasting partnerships with our customers and measure our tenure in years and decades.

 

EXPERIENCED TEAM

You get access to a team of professional, highly trained, licensed, and certified technicians that manage your IT environment, 24/7/365

 

ON- AND OFF-SITE SUPPORT

We offer both remote and on-site support to our customers to manage and remediate IT issues so that you can focus on your business

COST SAVING

As a result of switching from a break-fix approach to a managed service provider, you can reduce your IT expenditure by up to 25%

OUR APPROACH TO YOUR IT

Let us consult with you on your IT requirements, design and plan the solution, implement the solutions with minimal to zero operational impact, increase your IT security posture and manage your IT so that you can focus on your business

 

OUR PARTNERS AND CERTIFICATIONS:

MICROSOFT GOLD PARTNER

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SOPHOS CERTIFIED PARTNER

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ESET MANAGED SERVICES PARTNER

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KASEYA MANAGED SERVICES PARTNER

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VEEAM CLOUD AND SERVICE PROVIDER

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UNIFI CERTIFIED INSTALLERS

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FREQUENTLY ASKED QUESTIONS.

  • 1. WHAT IS A MANAGED SERVICE PROVIDER?
    A Managed Service Provider is a company to which you outsource your IT requirements. With the rapid changes, and with it, the complexity in IT, cyber security, and compliance, outsourcing to an MSP means that you have one company that provides these essential services. With the added advantages of Service Level Agreements and cost-efficiency, you can focus on your core business while we take care of the rest.
  • 2. WHICH SERVICES DO MANAGED SERVICE PROVIDERS OFFER?
    When looking for an MSP, here are considerations or services that you need to look for:
    - Infrastructure: The MSP should be able to provide services for IT infrastructure from networking, cabling, switches, routers, firewalls, telephony services to managing your Wi-Fi.
    - Monitoring: The MSP should be able to provide monitoring services on devices and infrastructure to pro-actively resolve issues before end-users even become aware of them.
    - Security: The MSP must be able to provide security solutions ranging from network security, anti-virus, and malware protection to e-mail protection.
    - Support: MSPs must be able to provide support directly to your end-users either via remote or onsite support in a fast, friendly, and knowledgeable manner.
    - Reporting: MSPs must be able to provide you with the adequate reporting for management oversight on your IT environment.
    - Disaster Recovery: MSPs must have adequate resources and action plans in place for disaster recovery of managed IT infrastructure.
    - Backup and restoration: MSPs must be able to provide you with on and or off-site backup and recovery of your data.
    - Service Level Agreements: MSPs should have the ability to offer service level agreements to you based on availability of services, uptime, turnaround times on problem resolution, as well as ad hoc services when required.
    We check all the required boxes and so much more as we are a complete, end-to-end Managed Services Provider.
  • 3. WHAT IS THE ROLE OF AN MSP?
    Managed Services Providers increasingly function as strategic partners to IT Managers and Chief Information Officers to fulfil the outsized roles that technology plays in business success. As CIO’s rely on their relationships with MSPs to ensure that relevant IT Services remains the core enabler for business operations keeping security, vulnerability, compliance, and uptime in mind.
  • 4. What are the benefits of monitoring and managing endpoints remotely?
    With our software solution, we can monitor, view alerts, and automatically remediate incidents in shorter resolution time. Full inventory management of all your endpoints and we can monitor the components, performance metrics (CPU, memory, disk space, uptime etc.), processes and services, event logs, application and hardware changes and much more. We are proactive to ensure system uptime, performance and stability and limiting on-site support.
  • 5. Can I add more endpoints later?
    Yes, you can increase the number of endpoints we monitor at any time.
  • 6. Are security updates also done remotely?
    Yes. As and when security patches are released, we notify you of the required security patches and through our remote agent, we can push deploy all security updates and or patches outside of your operational hours.
  • 7. Can you resolve issues without interrupting my user?
    Yes, depending on the severity of the issue, we can access the end-user’s machine to resolve issues without disrupting them.
  • 8. Do I get a full inventory overview for my IT asset register?
    Yes, if our support agent software is installed on the machine, whether it is a server or an endpoint, we will be able to provide you with an efficient audit, from what is installed on your machines along with the supporting licensing and the updated version details.
  • 9. Are you able to manage and control my entire IT environment?
    Yes, from remote monitoring and management, Professional Service Automation (PSA), Reporting and Analytics, On-site and off-site IT support, planning, project management to backup and recovery, we provide an entire IT Management suite of services based on your business needs and budget.

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