DIGITAL RECEPTION
Pre-recorded greeting and voice prompts allows you to link the options to different departments to ensure that the customer gets to the right team with minimal waiting time
RING GROUPS
Create ring groups across your business, for example, sales, technical and reception. Multiple agents can be added to a single ring group to optimise the performance of your agents
NEVER MISS A CALL
Set up call queues with failovers to ensure that calls get answered within your specified period. You can also enable an automatic call back feature to allow customers to skip long waiting times
FLEXIBILITY
Your employees can either use the web client portal to make and receive calls directly from their laptop or desktop. The mobile app allows users to make and receive phone calls directly on their mobile device, all from their office number
OUR VOIP SOLUTION OF CHOICE:
3CX
BENEFITS OF USING 3CX
- You can slash your telephone bill by up to 80% per year.
- The ability to add unlimited extensions.
- Supports virtually any brand of VoIP handsets.
- With a variety of reports available, you can monitor user activity, average answering times, dropped calls and many more, allowing you to monitor staff performance.
GET IN TOUCH
